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Wild Wing Server

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Location: Mississauga, ON
Department: Food and Beverage
Updated at: June 28, 2019
id: 30980001


Our servers are outgoing, positive and team orientated. They provide prompt, courteous and accurate food and beverage service in order to exceed guest expectations.




  Apply advanced knowledge of beverages

  Apply developed knowledge of tableware and bar equipment

  Maintain, set and clear tables as required

  Handle payments and gratuities, make change, and process voids through SQUIRREL system accurately

  Maintain knowledge of and actively promote menu, beverages and current promotions

  Receive product delivery and ensure safe, sanitary and secure storage when required

  Ensure all opening / closing procedures are completed (shift dependent)

Health and Safety

  Adhere to all Risk Management policies and procedures

  Report any unsafe Health & Safety conditions

  Is "WHMIS" and "Workplace Violence" trained

  Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

  Wear appropriate Personal Protective Equipment (PPE) when required

Energy & Environmental Sensitivity

  Ensure consideration for best practices in energy use management and environmental impact are employed


Appropriate behaviour

  Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible

  Proven work ethic to meet personal commitments

  Adhere to policies and regulations

  Responsible for the safe and secure handling of money

  Share complete and accurate information

Maintains Work and Personal Standards

  Provide a high level of accuracy and detail in order to exceed expectations

  Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines

  Adhere to and support

·         The Canlan Mission, Vision and Culture Statements

·         Canlan’s policies, procedures and best practices

·         The Customer Service Charter

·         Corporate priorities

Attendance, Punctuality and Timeliness

  Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others

  Adhere to posted schedule

Customer Service Focus

  Know & understand the needs of the customer (both internal & external)

  Assign high priority on Customer Satisfaction

  Listen and empathize with customers, clarify their needs and confirm customer satisfaction

  Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

  Understand current promotions and take initiative to actively sell and products and services

  Build positive relationships with customers and fellow staff

  Be responsive in dealing with people and display a solid "service attitude"

  Participate in keeping all areas of the facility neat, tidy and safe at all times


  Work within and contribute to the effectiveness of the facility / department team

  Respect differences and work effectively with others and independently

  Take responsibility to help and assist in other food and beverage areas as needed

  Assist in training of new employees and mentor junior staff members

  Has desire to excel and succeed as a department and team

  Understand and take initiative to actively sell other departments’ products, services and promotions


  Express ideas effectively in individual and group situations

  Adapt and communicate positively and effectively with customers and staff

  Defuse emotionally charged situations and strives to create a win/win outcome

  Listen effectively to all concerns and conflicts with an open mind and customer focus

Understands Business Goals, Plans & Organizes

  Effectively plan, prioritize and multi task

  Understand impact and importance of reaching daily and weekly sales targets



  Smart Serve, Serving It Right, (or equivalent) required


  Previous Food & Beverage experience preferred

  Outgoing, positive and team orientated

  Experienced handling payment and gratuities through a POS system (preferred)

  Willingness and ability to work flexible hours (evenings & weekends)