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Sports Store Clerk

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Location: Burnaby, BC
Department: Sports Shop
Updated at: March 11, 2019
id: 29480001

Overview

Our Sports Shop Assistants provide positive service and sales to all prospective customers in a friendly and timely manner in a clean and organized environment.

Responsibilities

OPERATIONAL RESPONSIBILITIES

Functional

  Ensure shop opening and closing procedures are followed (shift dependant)

  Receive, securely shop and mechanize product following established procedures

  Demonstrate strong product knowledge and attends product knowledge seminars (both facility and vendor provided)

  Actively engage customer by

·         greeting them upon their entry to the shop

·         maintaining a presence on the retail floor

·         promoting Sports Shop products and services

  Execute initiatives in effective and accurate use of ORION POS system and cash handling procedures

  Develop and maintain strong skate sharpening skills and certification

  Report to Sports Shop Supervisor all relative customer questions, suggestions or complaints

  Monitor stock and ensure the shop and all inventory is kept clean

  Replenish and maintain shop products on the floor as needed

Health and Safety

  Adhere to all Risk Management policies and procedures

  Report any unsafe Health & Safety conditions

  Is "WHMIS" and "Workplace Violence" trained

  Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

  Wear appropriate Personal Protective Equipment (PPE) when required

Energy & Environmental Sensitivity

  Ensure consideration for best practices in energy use management and environmental impact are employed

CORE COMPETENCIES

Appropriate behaviour

  Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible

  Proven work ethic to meet personal commitments

  Adhere to policies and regulations

  Responsible for handling large sums of money

  Share complete and accurate information

Maintains Work and Personal Standards

  Provide a high level of accuracy and detail in order to exceed expectations

  Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines

  Adhere to and support

·         The Canlan Mission, Vision and Culture Statements

·         Canlan’s policies, procedures and best practices

·         The Customer Service Charter

·         Corporate priorities

Attendance, Punctuality and Timeliness

  Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others

  Adhere to posted schedule

Customer Service Focus

  Know and understand the needs of the customer (both internal & external)

  Assign high priority on Customer Satisfaction

  Listen and empathize with customers, clarify their needs and confirm customer satisfaction

  Understand current promotions and take initiative to actively sell and products and services

  Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

  Build positive relationships with customers and fellow staff

  Be responsive in dealing with people and display a solid "service attitude"

  Participate in keeping all areas of the facility neat, tidy and safe at all times

Teamwork

  Work within and contribute to the effectiveness of the facility / department team

  Respect differences and work effectively with others and independently

  Assist in training of new employees and mentor junior staff members

  Has desire to excel and succeed as a department and team

  Understand and take initiative to actively sell other departments’ products, services and promotions

Communications

  Adapt and communicate positively and effectively with customers and staff

  Defuse emotionally charged situations and strives to create a win/win outcome

  Listen effectively to all concerns and conflicts with an open mind and customer focus

Understands Business Goals, Plans & Organizes

  Prioritize and multi task

  Understand impact and importance of reaching daily and weekly sales targets

Requirements

QUALIFICATIONS AND EDUCATION

  Completed high school education or equivalent is an asset

ABILITIES, ATTRIBUTES AND EXPERIENCE

  At least one year retail and / or customer service experience

  Willingness and ability to work flexible hours (evenings & weekends)

  Strong hockey and/or skating knowledge

  Strong skate sharpening skills

  Cash handling experience through a POS system (preferred)

  Demonstrated computer skills, notably in Microsoft Word and Excel

  Neat appearance with a professional and positive attitude

  Great communication skills

  Thorough, organized, articulate and punctual

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