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F&B Shift Supervisor

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Location: Langley, BC
Department: Food and Beverage
Updated at: February 26, 2019
id: 29470001

Overview

Our hands-on F&B Shift Supervisors oversee the day-to-day operations of Wild Wing in a professional manner. They provide leadership for all staff, ensuring that efficient food service, preparation and presentation consistently exceed guest expectations.

Responsibilities

OPERATIONAL RESPONSIBILITIES

Functional

  Ensure all opening / closing procedures are completed (shift dependent)

  Ensure there are no variances in cash or inventories during the shift

  Maintain knowledge of and actively promote menu, beverages and current promotions

  Receive product delivery and ensure safe, sanitary and secure storage when required

  Ensure team maintains or exceeds guest expectations in a cost effective manner

  Cover team roles / shifts when required

Front of house operations (Restaurant and Bar)

  Handle payments and gratuities, make change, and process all transactions SQUIRREL system accurately

  Apply developed knowledge of tableware and bar equipment

Back of house operations (Kitchen)

  Competent in the use and care of kitchen tools and equipment

  Apply basic knowledge of food preparation (in keeping with standardized recipes)

Health and Safety

  Adhere to all Risk Management policies and procedures

  Report any unsafe Health & Safety conditions

  Is "WHMIS" and "Workplace Violence" trained

  Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

  Wear appropriate Personal Protective Equipment (PPE) when required

Energy & Environmental Sensitivity

  Ensure consideration for best practices in energy use management and environmental impact are employed

CORE COMPETENCIES

Appropriate behaviour

  Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible

  Proven work ethic to meet personal commitments

  Adhere to policies and regulations

  Responsible for the safe and secure handling and balancing of money

  Share complete and accurate information

Maintains Work and Personal Standards

  Provide and support team to achieve a high level of accuracy and detail in order to exceed expectations

  Is self-aware, with a desire for constant self-improvement (goal orientated)

  Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines

  Adhere to and support

·         The Canlan Mission, Vision and Culture Statements

·         Canlan’s policies, procedures and best practices

·         The Customer Service Charter

·         Corporate priorities

Attendance, Punctuality and Timeliness

  Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others

  Adhere to and monitor posted schedule

  Flexible to work irregular shifts (evenings and weekends)

Customer Service Focus

  Know & understand the needs of the customer (both internal & external)

  Assign high priority on Customer Satisfaction

  Listen and empathize with customers, clarify their needs and confirm customer satisfaction

  Understand current promotions and take initiative to actively sell and products and services

  Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

  Build positive relationships with customers and fellow staff

  Be responsive in dealing with people and display a solid "service attitude"

  Participate in keeping all areas of the facility neat, tidy and safe at all times

Teamwork

  Work within and contribute to the effectiveness of the facility / department team

  Respect differences and work effectively with others and independently

  Take responsibility to help and assist in other restaurant areas as needed

  Support manager in training, coaching, mentoring and development of team members

  Has desire to excel and succeed as a department and team

Communications

  Express ideas effectively in individual and group situations

  Adapt and communicate positively and effectively with customers and staff

  Defuse emotionally charged situations and strives to create a win/win outcome

  Listen effectively to all concerns and conflicts with an open mind and customer focus

Understands Business Goals, Plans & Organizes

  Effectively plan, prioritize and multi task

  Participate and assist in the development of the Annual Operating Plan (AOP)

  Understand the goals for the department and how they contribute to the overall success of the facility and the company

  Recognize a problem or trend and take the appropriate steps to improve the situation or problem

Requirements

QUALIFICATIONS AND EDUCATION

  Smart Serve, Serving It Right, (or equivalent) required

  Food Safe Certification preferred

  High school graduation

ABILITIES, ATTRIBUTES AND EXPERIENCE

  At least three years Food & Beverage experience

  Prior team leadership background preferred

  Outgoing, positive and team orientated

  Experienced handling payment and gratuities through a POS system (SQUIRREL preferred)

  Willingness and ability to work flexible hours (evenings & weekends)

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