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Overview Canlan Sportsplex Mississauga is currently looking for a Sports Coordinator.
The Sports Coordinator will be required to promote and assist in league, program & customer service operations. They should consistently provide exceptional customer experiences to all facility users ensuring a high level of customer retention.
Aggressive recruitment of teams & individual participants.
Collection of all team/player registration fees and waivers. Ensures league registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.
Assist with the creation and communication of league (and tournament) playing schedules
Problem solving as required and act as a direct liaison from management to the coaches and players. Including in person communications with teams to team and convening duties.
Daily administration including, but not limited to; convening, referee/timekeeper scheduling, league statistics, conflict resolution and divisional alignment. Possesses a strong working knowledge of league rules, discipline / suspension guidelines and processes. Can confidently interpret, communicate, and enforce League rules as required.
Actively participates in the Referee evaluation process and records a consistent flow of constructive feedback about officials.
Strong working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).
Preparation and planning for future seasons including assisting in the Annual Operating Plan
Oversees program execution, assist with program creation or implementation
Lead all camp activities, including on field instruction
Communicate to camp participates weekly schedules & camp requirements
Provides information, accept registrations; distribute schedules and results for in-house programs and tournaments. Updates company database
Regular contact with teams, players and participants, ensuring retention of customers in both leagues and programs.
Takes casual/spot rental bookings, prepare contracts and collect and collect fees.
Ensures a written account of important information is communicated to the Facility Management—via the nightly Shift Report.
Responsible for some opening and/or closing procedures. Functions / fills in as “Manager on Duty” on an as required basis.
Attends all facility meetings when required.
Possesses a strong knowledge of Canlan brand features and competitive advantages (including online tools and services). Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group environments to increase awareness and participation.
SAFETY: Provide Health and Safety Leadership:
Is knowledgeable of the Facility Emergency Plan.
Reports any unsafe Health & Safety conditions.
Is aware of location of First Aid kit and Incident Reports.
Ensures a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist.
Adheres to all Risk Management policies and procedures.
Is "WHMIS” and "Workplace Violence" trained.
Is trained to level one safety standards.
Is aware of the location of the Defibrillator is and how to use it
ENERGY & ENVIROMENTAL SENSITIVITY:
Proven work ethic, with utmost integrity.
Meets personal commitments.
Adheres to policy & regulations.
MAINTAINS PERSONAL STANDARDS:
ATTENDANCE, PUNCTUALITY AND TIMELINESS:
Listens and empathizes with customers.
Clarifies customers' needs, responds to all emails, phone calls in a timely manner
Confirms customer satisfaction.
Takes initiative with customers to actively sell products and services.
Builds positive relationships with customers and fellow staff. Is responsive in dealing with people. Displays a solid "service attitude"
Participates in keeping all areas of the facility neat, tidy and safe at all times.
Understands the purpose of each camp / program / league and the needs of the athletes
Provides a fun and interactive environment.
Works with other departments to cross-promote products and services where appropriate.
Works within and contributes to the effectiveness of the facility / department team. Respects differences, takes responsibility to help.
Desire to excel and succeed as a facility and team.
Works effectively with others and independently.
Has a solid understanding of all facility products and offerings.
COMMUNICATIONS: Expresses ideas effectively in individual and group situations.
Adaptable and able to communicate positively and effectively with customers, participants and staff.
Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group environments
Ability to defuse emotionally charged situations and strives for win / win outcomes.
Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
Creates and maintains a positive and professional relationship with all stakeholders.
Provides a high level of accuracy and detail.
Self-awareness, with a desire for constant self-improvement (goal orientated).
Provides a high level of professionalism.
ADAPTABLE & FLEXIBLE:
Must be flexible to work irregular shifts (evenings and weekends).
Self-motivated, passionate, empathetic and approachable.
Willing to take on new challenges and responsibilities as required.
Ability to recognize a problem or trend and taking the appropriate steps to improve the situation or problem.
Ability to be proactive, look back at weaknesses and move forward towards improvement.
UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:
Ability to prioritize and multi task.
Is aware of the AOP targets & expectations.
Protects the Integrity of league & program at all times by ensuring quality of delivery in the standardized format as directed by the Facility Manager and Corporate initiatives.
QUALIFICATIONS / SPECIAL SKILLS:
· Experience working in a sports or leisure environment such as sport camps or other children/youth camps, and coaching children and/or adults.
· Willingness and ability to work flexible hours (evenings & weekends).
· Knowledge of sport rules. Good understanding of tournament draws.
· Team oriented with GREAT communication skills.
· Standard 1st Aid and CPR.
· N.C.C.P. Coaching Level 2 or greater preferred.
EXPERIENCE AND EDUCATION:
· Minimum one year of experience in a sport related field.
· Experience in customer service and marketing preferred.
· Graduation from a university/college in the Sports/Leisure Administration field preferred.