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Sports Coordinator

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Location: Mississauga, ON
Department: Sports Programs
Updated at: February 28, 2019
id: 29440001

Overview

Canlan Sportsplex Mississauga is currently looking for a Sports Coordinator.

 

The Sports Coordinator will be required to promote and assist in league, program & customer service operations.  They should consistently provide exceptional customer experiences to all facility users ensuring a high level of customer retention.

Responsibilities

Functional Responsibilities:

  • Aggressive recruitment of teams & individual participants.
  • Collection of all team/player registration fees and waivers.  Ensures league registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.
  • Assist with the creation and communication of league (and tournament) playing schedules
  • Problem solving as required and act as a direct liaison from management to the coaches and players. Including in person communications with teams to team and convening duties.
  • Daily administration including, but not limited to; convening, referee/timekeeper scheduling, league statistics, conflict resolution and divisional alignment.  Possesses a strong working knowledge of league rules, discipline / suspension guidelines and processes. Can confidently interpret, communicate, and enforce League rules as required.
  • Actively participates in the Referee evaluation process and records a consistent flow of constructive feedback about officials.
  • Strong working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).
  • Preparation and planning for future seasons including assisting in the Annual Operating Plan
  • Oversees program execution, assist with program creation or implementation
  • Lead all camp activities, including on field instruction
  • Communicate to camp participates weekly schedules & camp requirements
  • Provides information, accept registrations; distribute schedules and results for in-house programs and tournaments.  Updates company database
  • Regular contact with teams, players and participants, ensuring retention of customers in both leagues and programs.
  • Takes casual/spot rental bookings, prepare contracts and collect and collect fees.
  • Ensures a written account of important information is communicated to the Facility Management—via the nightly Shift Report.
  • Responsible for some opening and/or closing procedures.  Functions / fills in as “Manager on Duty” on an as required basis.
  • Attends all facility meetings when required.
  • Possesses a strong knowledge of Canlan brand features and competitive advantages (including online tools and services).  Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group environments to increase awareness and participation. 

 

SAFETY: Provide Health and Safety Leadership:

  • Is knowledgeable of the Facility Emergency Plan.
  • Reports any unsafe Health & Safety conditions.
  • Is aware of location of First Aid kit and Incident Reports.
  • Ensures a safe working environment and a safe customer environment for the facility as detailed in the Risk Management checklist.
  • Adheres to all Risk Management policies and procedures.
  • Is "WHMIS” and "Workplace Violence" trained.
  • Is trained to level one safety standards.
  • Is aware of the location of the Defibrillator is and how to use it

 

ENERGY & ENVIROMENTAL SENSITIVITY:

  • Ensures consideration for best practices in energy use management and environmental   impact are employed.

 

APPROPRIATE BEHAVIOUR:

  • Proven work ethic, with utmost integrity.
  • Maintains confidentiality
  • Meets personal commitments.
  • Adheres to policy & regulations.

 

MAINTAINS PERSONAL STANDARDS: 

  • Dressed professionally as detailed in dress code policy.

 

ATTENDANCE, PUNCTUALITY AND TIMELINESS: 

  • Adheres to posted schedule.

 

CUSTOMER FOCUSED: 

  • Listens and empathizes with customers.
  • Clarifies customers' needs, responds to all emails, phone calls in a timely manner
  • Confirms customer satisfaction.
  • Takes initiative with customers to actively sell products and services.

 

SERVICE FOCUS:

  • Builds positive relationships with customers and fellow staff.  Is responsive in dealing with people.  Displays a solid "service attitude"
  • Participates in keeping all areas of the facility neat, tidy and safe at all times.    
  • Understands the purpose of each camp / program / league and the needs of the athletes
  • Provides a fun and interactive environment.
  • Works with other departments to cross-promote products and services where appropriate.

 

TEAMWORK: 

  • Works within and contributes to the effectiveness of the facility / department team.  Respects differences, takes responsibility to help.
  • Desire to excel and succeed as a facility and team.
  • Works effectively with others and independently.
  • Has a solid understanding of all facility products and offerings.

 

COMMUNICATIONS:  Expresses ideas effectively in individual and group situations.

  • Adaptable and able to communicate positively and effectively with customers, participants and staff.
  • Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group environments

 

MANAGES CONFLICT:

  • Ability to defuse emotionally charged situations and strives for win / win outcomes.
  • Ability to listen effectively to all concerns and conflicts with an open mind and customer focus.
  • Creates and maintains a positive and professional relationship with all stakeholders.

 

WORK STANDARDS:

  • Provides a high level of accuracy and detail.
  • Self-awareness, with a desire for constant self-improvement (goal orientated).
  • Provides a high level of professionalism. 

 

ADAPTABLE & FLEXIBLE:

  • Must be flexible to work irregular shifts (evenings and weekends).
  • Self-motivated, passionate, empathetic and approachable.
  • Willing to take on new challenges and responsibilities as required.

 

RESILIENCE:

  • Ability to recognize a problem or trend and taking the appropriate steps to improve the situation or problem.
  • Ability to be proactive, look back at weaknesses and move forward towards improvement.

 

UNDERSTANDS BUSINESS GOALS, PLANS & ORGANIZES:

  • Ability to prioritize and multi task.
  • Is aware of the AOP targets & expectations.
  • Protects the Integrity of league & program at all times by ensuring quality of delivery in the standardized format as directed by the Facility Manager and Corporate initiatives.

Requirements

QUALIFICATIONS / SPECIAL SKILLS:

·         Experience working in a sports or leisure environment such as sport camps or other   children/youth camps, and coaching children and/or adults.

·         Willingness and ability to work flexible hours (evenings & weekends).

·         Knowledge of sport rules.  Good understanding of tournament draws.

·         Team oriented with GREAT communication skills.

·         Standard 1st Aid and CPR.

·         N.C.C.P. Coaching Level 2 or greater preferred.

EXPERIENCE AND EDUCATION:

·         Minimum one year of experience in a sport related field.

·         Experience in customer service and marketing preferred.

·         Graduation from a university/college in the Sports/Leisure Administration field preferred.

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