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Hockey Tournament Convener Game Official (Seasonal)

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Location: York, ON
Department: Tournaments
Updated at: March 19, 2018
id: 24880001


Our Tournament Conveners consistently provide exceptional customer experiences to Canlan Classic Tournament customers and to assist with event operations, as directed by the Tournament Coordinator. The Tournament Convenor is a direct link to the customers from Canlan Classic Tournaments (CCT) and Facility Managers.



  Scorekeeping, responsible for updating arena scoreboard and online statistics

  Ensure tournament games remain on schedule

  Ensure players complete waivers prior to participation

  Complete game sheets and ensure accuracy and eligibility of players

  First point of contact with coaches, players, managers, referees and spectators

  Responsible for data entry of rosters onto website

  Work as off-ice official, attention given to details while observing games

  Accurately interpret, communicate and uphold tournament rules and suspensions

  Appropriately communicate important information, including suspensions and enquiries to the Tournament Coordinator

  Capture pictures of all winning teams, and send to social media contact

  Provide excellent customer service and resolve general enquiries

Health and Safety

  Adhere to all Risk Management policies and procedures

  Report any unsafe Health & Safety conditions

  Is "WHMIS" and "Workplace Violence" trained

  Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

  Wear appropriate Personal Protective Equipment (PPE) when required

Energy & Environmental Sensitivity

  Ensure consideration for best practices in energy use management and environmental impact are employed

Appropriate behaviour

  Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible

  Maintain confidentiality

Maintains Work and Personal Standards

  Provide a high level professionalism, accuracy and detail in order to exceed expectations

  Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines

  Maintain knowledge of CCT brand features, competitive advantages, and online tools and services

  Adhere to and support

·         The Canlan Mission, Vision and Culture Statements

·         Canlans policies, procedures and best practices

·         The Customer Service Charter

·         Corporate priorities

Attendance, Punctuality and Timeliness

  Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others

  Adhere to posted schedule

Customer Service Focus

  Know & understand the needs of the customer (both internal & external)

  Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

  Assign high priority on Customer Satisfaction

  Listen and empathize with customers, clarify their needs and confirm customer satisfaction

  Build positive relationships with customers and fellow staff

  Participate in keeping all areas of the facility neat, tidy and safe at all times


  Work within and contribute to the effectiveness of the facility / department team

  Respect differences and work effectively with others and independently

  Assist in training of new employees and mentor junior staff members

  Understand and take initiative to actively sell other departments products, services and promotions


  Express ideas effectively in individual and group situations

  Adapt and communicate positively and effectively with customers and staff

  Defuse emotionally charged situations and strives to create a win/win outcome

  Listen effectively to all concerns and conflicts with an open mind and customer focus

  Attend all department meetings when required

Understands Business Goals, Plans & Organizes

  Effectively plan, prioritize and multi task

  Recognize a problem or trend and take the appropriate steps to improve the situation or problem


  Criminal Record Check and Vulnerable Sector Search required

  Working towards formal education Sports/Leisure Administration field (asset)

  Basic First Aid, CPR and AED certification (asset)

  Willingness and ability to work flexible locations and hours (evenings & weekends)

  Strong knowledge of Hockey Canada ice hockey rules (essential)

  Strong customer service skills (previous experience preferred)

  Good understanding of Tournament draws

  Outgoing, positive and team orientated with great communication skills

  Excellent multi-tasking skills, able to work on the fly

  Demonstrated knowledge of Microsoft Office software (particularly Excel and Word)