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Youth 3on3 League Convener (Part Time, Seasonal)

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Location: Saskatoon, SK
Department: Leagues
Updated at: April 5, 2018
id: 24870001

Overview

Our League Conveners are positive and team orientated with great communications skills. They consistently provide exceptional customer experiences and support the Canlan League operations and are a direct link to the teams from the facility management.

Responsibilities

OPERATIONAL RESPONSIBILITIES

Functional

  Via the nightly Convenor Report, communicate important information to the League Manager

  Collect League registration fees (for teams and individuals) in accordance with established payment policies and best-practices

  Possess and develop a working knowledge of current hockey league rules (Hockey Canada / USA Hockey)

  Maintain a working knowledge of online statistics hardware and software, including customer features, administrative tools and processes

  Utilise current booking protocols to prepare the bi-weekly or monthly schedules for timekeepers (draft schedules to be reviewed and approved by the League Manager and Facility Referee-in-Chief)

  Develop working knowledge of suspension guidelines and processes and assists the with the assessment, communication and enforcement of suspensions

  Possess a good knowledge of Canlan brand features and competitive advantages, including online tools and services

  Develop and maintain proficient computer skills in CLASS

  Assist with execution of prizing presentation

  Ensure players complete waiver prior to participation

  Liaise with team reps, referees, timekeepers and spectators as required

Health and Safety

  Adhere to all Risk Management policies and procedures

  Report any unsafe Health & Safety conditions

  Is "WHMIS" and "Workplace Violence" trained

  Is aware and understands implementation of the Facility Emergency Plan, Incident Reports and knows the location and how to use the First Aid Kit, Eye Wash Station and Defibrillator

  Wear appropriate Personal Protective Equipment (PPE) when required

Energy & Environmental Sensitivity

  Ensure consideration for best practices in energy use management and environmental impact are employed

CORE COMPETENCIES

Appropriate behaviour

  Act honestly with integrity, being productive, co-operative, accountable, responsible and flexible

  Proven work ethic to meet personal commitments

  Responsible for the safe and secure handling of money

  Demonstrate a positive and enthusiastic attitude

  Maintain confidentiality

Maintains Work and Personal Standards

  Provide a high level of professionalism, accuracy and detail in order to exceed expectations

  Self-aware with a desire for constant self-improvement (goal orientated)

  Is concerned with personal wellbeing and maintains professional standards of dress and hygiene as detailed in the Canlan Dress Code Guidelines

  Adhere to and support

·         The Canlan Mission, Vision and Culture Statements

·         Canlans policies, procedures and best practices

·         The Customer Service Charter

·         Corporate priorities

Attendance, Punctuality and Timeliness

  Achieve expectations with regards to schedules and is sensitive to the timeliness needs of others

  Adhere to posted schedule

Customer Service Focus

  Know & understand the needs of the customer (both internal & external)

  Assign high priority on Customer Satisfaction

  Listen and empathize with customers, clarify their needs and confirm customer satisfaction

  Proactively resolve or escalate any guest, staff member or personal concerns to manager as required

  Understand current promotions and take initiative to actively sell and products and services

  Build positive relationships with customers and fellow staff

  Be responsive in dealing with people and display a solid "service attitude"

  Participate in keeping all areas of the facility neat, tidy and safe at all times

Teamwork

  Work within and contribute to the effectiveness of the facility / department team

  Respect differences and work effectively with others and independently

  Assist in training of new employees and mentor junior staff members

  Has desire to excel and succeed as a department and team

  Provide assistance with the preparation and execution of seasonal Team Representative Meetings and annual Referee Training Clinics

  Actively participate in the Referee evaluation process and ensures a consistent flow of constructive feedback about on-ice officials to the League Manager and Facility Referee-in- Chief (FRIC)

  Understand other departments products, services and current promotions and take initiative to actively sell and products and services

Communications

  Adapt and communicate positively and effectively with customers and staff

  Defuse emotionally charged situations and strives to create a win/win outcome

  Listen effectively to all concerns and conflicts with an open mind and customer focus

  Assist with the creation and communication of league (and tournament) playing schedules

  Exceptional in-person customer communication and decision-making skills, confident and comfortable in one-to-one and group (dressing room) environments

  Can confidently interpret, communicate, and enforce League rules as required

  Attend all department meetings when required

Understands Business Goals, Plans & Organizes

  Effectively plan, prioritize and multi task

  Recognize a problem or trend and take the appropriate steps to improve the situation or problem

  Take steps to resolve / escalate potential difficulties before they happen

  Protect the integrity of the Brand / Product at all times by ensuring quality of delivery through the application of established standards and processes

Requirements

QUALIFICATIONS AND EDUCATION

  Criminal Record Check and Vulnerable Sector Search may be required

  Working towards formal education Sports/Leisure Administration field (preferred)

  Basic First Aid, CPR and AED certification (preferred)

ABILITIES, ATTRIBUTES AND EXPERIENCE

  Strong knowledge of hockey rules (essential)

  At least one year of experience in a hockey related field in an operations capacity

  Demonstrated strong customer service skills (previous experience preferred)

  Good understanding of tournament draws

  Outgoing, positive and team orientated with great communication skills

  Willingness and ability to work flexible hours (evenings & weekends)

  Excellent organisational skills

  Demonstrated knowledge of Microsoft Office software (particularly Excel and Word)

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